> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parahelp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels

> The channels the Customer Agent handles tickets through.

The channels the Customer Agent handles tickets through: email, live chat, and Slack through your ticketing system, or the API.

The Customer Agent works as a teammate in these channels. It replies to customers, takes action, and transfers to a human when needed, following your knowledge, tools, and policies.

<CardGroup cols={2}>
  <Card title="Ticketing system" icon="inbox" href="/customer-agent/ticketing-system">
    Email, live chat, and Slack through Intercom, Zendesk, Front, Plain, or Pylon.
  </Card>

  <Card title="API" icon="code" href="/customer-agent/api">
    Run your Customer Agent outside a ticketing system, wherever you implement it.
  </Card>
</CardGroup>

Looking to connect a tool rather than a channel? See [Connections](/platform/connections).